Sales Policy for Chubnaapo

Effective Date: August 13, 2025

At Chubnaapo, we are committed to providing high-quality makeup products that combine performance, purity, and style. Our Sales Policy outlines the terms and conditions for purchasing products on Chubnaapo.com. By placing an order with us, you agree to the terms outlined in this policy. Please read these terms carefully before completing your purchase.

Our goal is to offer you a smooth, secure, and transparent shopping experience from browsing to checkout, ensuring complete satisfaction with your purchase.

1. Product Availability and Information

  • Product Listings:
    All products available on Chubnaapo.com are listed with detailed descriptions, including ingredients, usage instructions, sizes, and images. While we strive to ensure the accuracy of the information on our website, there may be occasional discrepancies. If you notice any discrepancies or issues with a product, please contact us at info@chubnaapo.com.

  • Product Availability:
    All products listed are subject to availability. In the rare case that a product is out of stock after your order is placed, we will notify you immediately and provide options to cancel the order, select an alternative product, or backorder the item. If the item cannot be restocked, we will issue a full refund.

  • Pricing:
    All prices listed on Chubnaapo.com are in GBP (British Pounds) and are inclusive of applicable taxes unless otherwise stated. Prices may change at any time, but the final price for your order will be the price displayed at checkout. The price shown at checkout will include applicable taxes, shipping fees, and any discounts.

2. Order Confirmation and Payment Authorization

  • Order Confirmation:
    When you place an order, you will receive an order confirmation email confirming that we’ve received your order. This email serves as a receipt for your purchase. However, this confirmation does not mean your order has been processed or accepted. Your order is processed only after payment is successfully authorized.

  • Payment Authorization:
    Orders are authorized at the point of checkout. Once payment is confirmed, your order will be processed for shipment. If the payment is declined or there is an issue with your transaction, your order will not be processed until the issue is resolved.

  • Accepted Payment Methods:
    We accept the following payment methods for purchases:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB

    • PayPal: Secure processing via your PayPal account or linked bank account/credit card

    • Apple Pay and Google Pay: Fast and secure mobile payment options

    • Bank Transfer: For large or custom orders (please contact us for details)

    • Gift Cards: Chubnaapo gift cards can be redeemed during checkout

  • Payment Authorization Issues:
    If there are any issues with your payment (e.g., insufficient funds, incorrect payment details, or suspected fraud), we will notify you immediately. Your order will not be processed until payment is successfully authorized.

3. Shipping and Delivery

  • Order Processing:
    All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Once your order is processed, you will receive a shipping confirmation email with tracking details.

  • Shipping Methods:
    We offer several shipping methods depending on your location:

    • Standard Shipping (UK Orders): Estimated delivery in 3–7 business days

    • Expedited Shipping (UK Orders): Estimated delivery in 2–3 business days

    • International Shipping: Estimated delivery within 7–14 business days depending on your location.

    Shipping fees are calculated at checkout based on the size, weight, and shipping method selected.

  • Shipping Restrictions:
    We currently ship to all UK regions, including England, Wales, Scotland, and Northern Ireland. International shipping is available to select countries. If your location is not listed during checkout, please contact us for availability.

  • Delivery Confirmation:
    Once your order is delivered, you will receive a delivery confirmation email. Please inspect your order immediately and contact us within 7 days if there are any issues with your items.

4. Returns, Exchanges, and Refunds

We want you to be satisfied with your purchase. For detailed information on how to return or exchange an item, please refer to our Refund and Returns Policy.

  • Eligibility for Returns:
    Returns must be made within 30 days of receiving your order. The item must be in unused, unopened, and resellable condition.

  • Exchanges:
    We do not offer direct exchanges, but if you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

  • Refund Processing:
    Refunds will be issued to the original payment method and processed within 7–10 business days. Shipping fees are non-refundable, unless the return is due to an error on our part.

5. Promotional Offers and Discounts

  • Promotions:
    From time to time, we offer promotional discounts and sales events. These promotions will be subject to specific terms and conditions, which will be communicated at the time of the offer.

  • Non-Transferable and Non-Cashable:
    Discounts or promotional offers are non-transferable and cannot be exchanged for cash, unless specified.

6. Cancellations

  • Order Cancellations:
    You can cancel your order before it is processed for shipment. Once the order is dispatched, we cannot cancel it. Please refer to our Refund and Returns Policy if you need to return the item after it has been shipped.

  • Custom or Pre-Orders:
    If you place a custom or pre-order, you can cancel the order prior to shipping. After the item is shipped, cancellations will not be accepted.

7. Customer Responsibility

  • Accurate Information:
    You are responsible for providing accurate billing, shipping, and contact information when placing an order. If there is an issue with your information, it may result in delays or issues with your order.

  • Unclaimed Packages:
    If your package is returned to us due to failure to claim or incorrect address information, you will be responsible for any additional shipping fees.

8. Limitation of Liability

Chubnaapo is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total amount paid for the product in question.

9. Governing Law and Dispute Resolution

These Sales Policy terms are governed by the laws of the United Kingdom. Any disputes arising from these terms will be resolved in the appropriate courts in the United Kingdom. You agree to submit to the jurisdiction of these courts.

  • Arbitration:
    Any disputes will be resolved through binding arbitration in accordance with the rules of the Arbitration Act 1996, in the UK.

10. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

11. Contact Us

If you have any questions or concerns regarding this Sales Policy or need assistance with your order, please contact us:

Chubnaapo
Street: 14 Willow Crescent, Stratford-upon-Avon, United Kingdom
Phone number: 074 2265 9184
Email: info@chubnaapo.com
Website: www.chubnaapo.com