Delivery Policy for Chubnaapo

Effective Date: August 13, 2025

At Chubnaapo, we are committed to providing fast, reliable, and secure delivery services for our customers. This Delivery Policy outlines the shipping methods, delivery times, and related details for orders placed through Chubnaapo.com. By placing an order with us, you agree to the terms outlined in this policy.

We strive to ensure that your orders arrive in perfect condition and in a timely manner. Below you will find the details of our delivery process.

1. Order Processing Time

  • Order Confirmation:
    Once you place an order on Chubnaapo.com, you will receive an order confirmation email. This email confirms that we’ve received your order. However, this does not mean your order has been processed or shipped. The order will only be processed once payment authorization is confirmed.

  • Order Processing:
    All orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays). Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

  • Order Delays:
    During peak seasons or promotional periods, order processing may take longer. If there are any delays in processing your order, we will notify you via email.

2. Shipping Methods and Delivery Times

We offer various shipping methods based on your location and delivery preferences. The following are the estimated delivery times for each shipping method:

  • Standard Shipping (UK Orders):

    • Estimated delivery time: 3–7 business days.

    • This is our most affordable option and is available for all UK-based orders.

  • Expedited Shipping (UK Orders):

    • Estimated delivery time: 2–3 business days.

    • This option is ideal if you need your order sooner. It will incur an additional shipping fee.

  • International Shipping:

    • Estimated delivery time: 7–14 business days (varies by destination).

    • We offer international shipping to select countries. Shipping times will depend on the destination and any customs procedures that may apply.

Please note that these are estimated delivery times and can be impacted by external factors, including holidays, weather conditions, or customs processing.

3. Shipping Fees

Shipping fees are calculated during checkout based on the shipping method selected, the size of your order, and the delivery destination. The total shipping cost will be clearly displayed before you confirm your order.

  • Free Standard Shipping:
    We offer free standard shipping for all UK orders over £50. This will be automatically applied during checkout if your order meets the qualifying amount.

  • International Shipping Fees:
    International shipping fees are calculated at checkout and depend on the destination country and the size of your order. Customers are responsible for any additional customs duties or taxes that may be applied when the order reaches the destination country.

  • Expedited Shipping Fees:
    Expedited shipping will incur an additional charge, which will be displayed during checkout.

4. Shipping Restrictions

  • Domestic Shipping:
    We ship to all UK regions, including England, Wales, Scotland, and Northern Ireland. However, some remote areas may have limited shipping options or additional charges.

  • International Shipping:
    We currently ship internationally to select countries. If your country is not listed at checkout, please contact our customer service team at info@chubnaapo.com to inquire about shipping availability.

  • P.O. Box Addresses:
    We are unable to ship to P.O. Boxes or APO/FPO addresses. Please provide a physical street address for delivery.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery through the carrier’s website.

If you do not receive tracking information within 2–3 business days of receiving the shipping confirmation, please contact us at info@chubnaapo.com and we will assist you.

6. Delivery Issues

While we aim to ensure timely and accurate delivery, there may be occasions when issues arise. In case of the following problems, please contact us immediately:

  • Damaged or Defective Items:
    If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a refund. You will not be responsible for the return shipping costs in this case.

  • Lost Shipments:
    If your order is lost or significantly delayed during transit, please contact us as soon as possible. We will work with the carrier to track your order. If the item is confirmed as lost, we will either send a replacement or issue a refund.

  • Incorrect Items:
    If you receive an incorrect item, please notify us within 7 days of receiving your order. We will provide a return label and send the correct item to you. We will also cover the cost of return shipping for the incorrect item.

7. Delivery Confirmation

Once your order has been successfully delivered, you will receive a delivery confirmation email. Please inspect the package immediately to ensure everything is correct. If there are any discrepancies or issues with the items received, please contact us within 7 days.

8. Return Shipping Costs

  • Customer Responsibility:
    Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), you are responsible for the return shipping costs.

  • Free Return Shipping:
    Chubnaapo provides free return shipping for defective, damaged, or incorrect items. For other returns, the customer is responsible for the return shipping fees.

9. Delivery Policy Changes

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns regarding this Delivery Policy or need assistance with tracking your order, please do not hesitate to contact us:

Chubnaapo
Street: 14 Willow Crescent, Stratford-upon-Avon, United Kingdom
Phone number: 074 2265 9184
Email: info@chubnaapo.com
Website: www.chubnaapo.com