Refund and Returns Policy for Chubnaapo
Effective Date: August 13, 2025
At Chubnaapo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for products purchased from Chubnaapo.com. By making a purchase on our website, you agree to the terms and conditions outlined in this policy.
We strive to make the process as easy as possible, so you can shop with confidence.
1. Return Eligibility
We accept returns under the following conditions:
Timeframe: Returns must be requested within 30 days of receiving your order.
Condition of the Item: The item must be in original condition — unused, unworn, and undamaged, with all tags, labels, and packaging intact.
Proof of Purchase: You must provide a proof of purchase, such as your order confirmation email or receipt, when returning the item.
Non-returnable Items:
Custom or personalized items.
Final sale or clearance items.
Underwear, swimwear, or hygiene-sensitive items (unless defective).
2. How to Return an Item
To initiate a return, please follow these steps:
Contact Us:
Reach out to our customer service team at info@chubnaapo.com with the following details:Your order number.
The item(s) you wish to return.
The reason for your return (optional but helpful).
Return Authorization:
Once we receive your return request, we will provide a Return Authorization Number (RAN) and further instructions for returning the item.Prepare the Return:
Pack the item securely in its original packaging (if possible) and ensure that it is in resellable condition.
Include the Return Authorization Number and proof of purchase with your return.
Return Shipping:
Customer Responsibility: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a defective or incorrect item).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
International Returns: If you are returning an international order, please note that you will be responsible for the return shipping costs and any applicable customs fees or duties.
3. Refund Process
Once we receive your return and inspect the item, we will process your refund. Please note the following:
Refund Method:
Refunds will be issued to the original payment method used for the purchase. The processing time for refunds is typically 7–10 business days, depending on your bank or payment provider.Partial Refunds:
If only part of your order is returned, a partial refund will be issued accordingly. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).Exchange Policy:
We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the unwanted item and place a new order for the replacement.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, we will resolve the issue promptly:
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately at info@chubnaapo.com with the following details:Your order number.
Photos of the damaged or defective item.
A description of the issue.
We will arrange for a replacement or full refund, and we will cover the cost of return shipping.
Incorrect Items:
If you receive an incorrect item (e.g., wrong size, color, or product), please notify us within 7 days of receiving your order. We will send you the correct item and provide a prepaid return label for the incorrect item.
5. Non-Returnable Items
We are unable to accept returns for the following items:
Custom-made or personalized products.
Final sale or clearance items.
Underwear, swimwear, and other hygiene-sensitive products.
Gift cards or store credit.
6. Return Shipping Costs
Customer Responsibility:
Unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items), you will be responsible for the return shipping costs.Free Returns:
Lovenaapo offers free return shipping for damaged, defective, or incorrect items.
7. Return and Refund Policy Changes
Lovenaapo reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about any updates.
Contact Us
If you have any questions about this Refund and Returns Policy or need assistance with your return or exchange, please don’t hesitate to contact us:
Chubnaapo
Street: 14 Willow Crescent, Stratford-upon-Avon, United Kingdom
Phone number: 074 2265 9184
Email: info@chubnaapo.com
Website: www.chubnaapo.com