Payment Policy for Chubnaapo

Effective Date: August 13, 2025

At Chubnaapo, we strive to provide a secure, seamless, and convenient payment process for all our customers. This Payment Policy outlines the payment methods we accept, how payments are processed, and the security measures we use to protect your personal and financial information when shopping on Chubnaapo.com. By making a purchase from our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of secure payment options to ensure your shopping experience is flexible and convenient:

  • Credit and Debit Cards:
    We accept all major credit and debit cards, including:

    • Visa

    • MasterCard

    • American Express

    • Discover

    • JCB

  • PayPal:
    PayPal allows you to securely make payments through your PayPal account or linked bank account/credit card.

  • Apple Pay and Google Pay:
    Fast and secure mobile payment options available for compatible devices.

  • Bank Transfers:
    For larger or custom orders, we also accept bank transfers. Please contact customer service at info@chubnaapo.com for details if you wish to pay by bank transfer.

  • Gift Cards:
    Chubnaapo gift cards are available and can be redeemed during checkout. Gift cards can be used as full or partial payment for your order.

2. Payment Authorization

  • Payment Processing:
    Your payment is processed at the time of checkout. Once payment is successfully authorized, we will begin processing your order. If your payment is declined for any reason, your order will not be processed, and we will notify you to update your payment information.

  • Order Confirmation:
    After your payment has been successfully processed, you will receive an order confirmation email. This email will confirm your order and provide details such as the items purchased, total price, and expected delivery time.

  • Payment Issues:
    If there is an issue with your payment (such as insufficient funds, incorrect payment details, or fraud detection), we will notify you immediately. You will need to update your payment details before we can process and ship your order.

3. Pricing and Taxes

  • Pricing:
    All prices listed on Chubnaapo.com are in GBP (British Pounds) and include VAT (Value Added Tax) unless otherwise stated. Prices are subject to change, but the final price will be confirmed during checkout, including any applicable discounts and promotions.

  • Sales Tax:
    Sales tax will be applied to your order based on your shipping address and the applicable tax rate. The exact sales tax will be calculated and displayed during checkout before you confirm your order.

  • Currency Conversion:
    For international customers, all transactions will be processed in GBP (British Pounds). If your bank or payment provider uses a different currency, they will apply the exchange rate at the time of the transaction. Any additional currency conversion fees or foreign transaction fees imposed by your bank or payment provider are your responsibility.

4. Payment Security

At Chubnaapo, we take your payment security very seriously. To protect your personal and financial information, we employ industry-standard security measures:

  • SSL Encryption:
    All transactions are protected by SSL (Secure Sockets Layer) encryption, which ensures that your personal and financial information is securely transmitted during checkout.

  • PCI DSS Compliance:
    We use PCI DSS-compliant payment processors to securely handle your payment details. This ensures that all credit card transactions meet the highest standards of security.

  • Secure Payment Gateway:
    Payments are processed through a secure, compliant payment gateway that encrypts your information and protects against fraud. Your payment details are never stored on our servers.

While we use advanced security measures to protect your data, please be aware that no online payment system is 100% secure. However, we are committed to safeguarding your payment information and protecting your privacy.

5. Payment Errors and Declined Transactions

  • Payment Declines:
    If your payment is declined, it may be due to incorrect payment details or insufficient funds. Please verify your payment information, and if the issue persists, you may want to contact your bank or payment provider.

  • Failed Transactions:
    If a transaction fails, you can try again by updating your payment information or selecting an alternative payment method. If you continue to experience issues, please contact us at info@chubnaapo.com, and we will assist you with resolving the problem.

  • Pricing Errors:
    If there is a pricing error in our website listings, we reserve the right to cancel the order or charge the correct price. If your order is affected by such an error, we will notify you as soon as possible and offer the option to proceed with the correct price or cancel the order for a full refund.

6. Refunds

  • Refund Process:
    Refunds will be processed to your original payment method. If you return an item in accordance with our Refund and Returns Policy, we will issue the refund once the returned item is received and inspected. Refunds are typically processed within 7–10 business days after the return is confirmed.

  • Partial Refunds:
    If only part of your order is returned, we will issue a partial refund for the returned items. Shipping fees are non-refundable, unless the return is due to a mistake on our part (such as a defective or incorrect item).

  • Refund Method:
    Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 7–10 business days for the refund to be processed and reflected in your account.

7. Chargebacks and Payment Disputes

  • Chargebacks:
    If you initiate a chargeback with your bank or payment provider without contacting us first, we reserve the right to suspend your account and refuse future orders. We encourage you to contact us directly to resolve any issues with your order or payment.

  • Payment Disputes:
    If a payment dispute arises, we will work with you to resolve the issue as quickly as possible. Please contact us at info@chubnaapo.com for assistance.

8. International Orders

  • Currency Conversion:
    For international orders, all transactions will be processed in GBP (British Pounds). Your payment provider will handle currency conversion at the exchange rate applied at the time of the transaction.

  • Customs Duties and Taxes:
    Customers are responsible for any customs duties, taxes, or import fees that may be incurred on international shipments. These charges are not included in the purchase price and are the responsibility of the customer.

9. Contact Us

If you have any questions or concerns regarding this Payment Policy, or if you need assistance with your payment, please contact us:

Chubnaapo
Street: 14 Willow Crescent, Stratford-upon-Avon, United Kingdom
Phone number: 074 2265 9184
Email: info@chubnaapo.com
Website: www.chubnaapo.com